Terms of Service

Effective 21 August 2026, revised 2 October 2026

These Terms of Service ("Terms") govern your use of Storybrdr ("the Service"), a trading name of Salt & Gorse Ltd, a company registered in England and Wales (company number 15581747), whose registered office is at Bosnoweth, Higher Argal, Budock Water, Cornwall, England, TR11 5PE ("we", "us"). By creating an account or using the Service you agree to these Terms.

Payments are taken by Salt & Gorse Ltd. Depending on your bank, a charge may appear on your statement as either Storybrdr or Salt & Gorse Ltd.

1. The Service

Storybrdr is a web-based application for creating, organising, presenting and sharing storyboards and related creative production materials. We may add, change or remove features over time; we will not remove core functionality you have paid for during a paid period without notice. The Service is offered to customers in the United Kingdom.

2. Your account

• You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account.
• You must be at least 16 years old and able to enter a contract.
• One person per login. You may not share your password. Studio and Agency plans include more seats so your colleagues get their own logins.
• We may suspend accounts that breach these Terms, with notice where reasonably possible.

3. Your content

• You own your content. Storyboards, images, audio, notes and other material you upload or create remain yours. These Terms transfer no ownership to us.
• You grant us a limited licence to store, process, display and transmit your content solely to operate the Service: for example generating thumbnails, producing PDFs you request, and showing shared boards to people you share them with.
• You are responsible for having the rights to material you upload, including reference images. That covers data protection as well as copyright. Where an image shows an identifiable person, you confirm you have whatever permission is needed to upload it and to have us process it on your behalf. We have no way of knowing who is in your photographs, so this has to sit with you.
• If someone brings a claim against us because of material you uploaded, including a claim about copyright, trade marks, privacy, data protection or defamation, you will cover our losses and our reasonable costs of dealing with it. We will tell you promptly about any such claim and will not settle it without asking you first. This does not apply if you are a consumer, and it does not apply where the claim arises from our own breach of these Terms.
• We never use your content to train AI models or for marketing without your explicit consent.
• Uploaded images are checked. Every upload receives an automated safety check so that unlawful material is not hosted on the Service; the safety check is a condition of using the Service and cannot be disabled. Separately, images are described in searchable words so you can find them in your library; those descriptive tags are a feature, not a condition, and you may ask us at any time to remove the tags held against your images, which we will do within one month. The Privacy Policy sets out precisely what is sent and what is not.
• For the work you create, you are the data controller and we are your processor. Our obligations in that role are set out in the Data Processing Addendum, which forms part of these Terms. The one exception is the safety check described in the Privacy Policy, which we carry out as controller in our own right and which you cannot disable.
• If you delete content, we keep it recoverable for 30 days and then delete it permanently, including removing a deleted image from any boards it appeared on. If you close your account, section 12 explains what happens.

4. Sharing and guests

• Share links you create can be opened by anyone who holds the link, subject to any password or expiry you set. You are responsible for who you share links with; you can revoke any link at any time.
• Guests who comment or approve via a share link are bound by the acceptable-use rules in section 5.

5. Acceptable use

You may not use the Service to: store or share unlawful content; infringe others' intellectual property; upload malicious files; attempt to access other users' accounts or data; probe, overload or disrupt the Service; or resell access without our written agreement. We may remove content or suspend accounts that breach this section. Our Acceptable Use Policy explains what is and is not allowed in more detail, and how the safety system and appeals work.

Telling us about something. If a comment or a shared board breaks these terms, tell us. Every comment in the app and on the web carries a Report action, every shared board carries a report link anyone can use without an account, and you can always write to support@storybrdr.com. A person reads every report and answers within 48 hours, and removes anything that breaks these terms within that time. Reports about unlawful material are dealt with first and may be passed to the authorities.

Stopping a client. Someone commenting on a board you shared is there because they hold a share link, and nothing else lets them in. Revoking that link stops them at once: open the board’s sharing panel, or use “Stop this link” in the report dialog. Everyone else holding that link loses access too, so send a fresh one to the people you still want.

Removing someone from your workspace. An owner or an admin can do this themselves, on the web and in the iOS app: Settings, then People, then the menu beside that person. You can also change what somebody is allowed to do, cancel an invitation nobody has answered, and leave a workspace yourself. Removing somebody takes away their access at once and keeps their name on the comments and approvals they made. If you would rather a person did it, email support@storybrdr.com from the address that owns the workspace and we will do it within 48 hours.

6. Plans, payment and trials

• The Service is sold as paid subscriptions ("Solo", "Studio", "Agency"), billed monthly or annually in pounds sterling, with prices shown at storybrdr.com/pricing. There is no free plan. Every plan includes every feature; the plans differ only in how many people can edit.
• New accounts start with a 30-day free trial with every feature enabled. Starting the trial requires a payment card, but nothing is charged during the trial. When the trial ends, the subscription you chose begins automatically and the first payment is taken, unless you cancel before then. We email you a reminder before the trial ends.
• Payments are processed by Stripe. By subscribing you authorise recurring charges until you cancel. Prices include or add VAT as shown at checkout.
• You can upgrade, downgrade, update payment details, view invoices or cancel at any time from the billing page in your account settings. Cancellation takes effect at the end of the current billing period; no partial-period refunds except where required by law, including your rights in section 7.
• A founding discount belongs to your workspace, not to a plan. It applies to Solo, Studio and Agency alike, and moving between them keeps it: the discount comes off whichever plan the workspace is on, for as long as that subscription lasts. The founding places are one count across every plan.
• If your subscription lapses, ends, or a payment fails, we never delete your content. The workspace becomes read-only: everything in it can still be opened and read, and you can still export a PDF. Share links already sent to your clients stop working and comments pause, both restored automatically the moment the subscription is reactivated. What stops is creating or changing work. There are no storage or project limits to exceed.
• We may change prices with at least 30 days' notice; changes apply from your next billing period.

6A. Complimentary access

Sometimes we give a person or organisation access to Storybrdr without charge, for example a creator, journalist, partner, educator or friend of the product. We call this complimentary access. Where it applies, this section adds to the rest of these Terms and does not replace them.

• What you get. You get the plan named in the email or invitation we sent you, with no payment card required and nothing to pay. Your complimentary access lasts until any end date we give you or, if we do not give you one, until we tell you otherwise.
• Complimentary access can end. Complimentary access does not guarantee access for any fixed period unless we expressly say otherwise. We may withdraw it or decide not to renew it. If your complimentary access ends, your workspace becomes read-only in the same way as a lapsed paid subscription.
• What happens when it ends. You can still open the work you created and export a PDF of any board, and we do not delete your work just because complimentary access has ended. Editing, sharing, comments and other export formats pause until you subscribe. If you subscribe, your paid plan starts from that day. Complimentary access does not include an additional free trial and unused complimentary access is not carried over to a paid subscription.
• Availability and support. Complimentary access is provided without charge. Section 8 (Availability and support) still applies, but complimentary users are not entitled to refunds or service credits for interruptions to the service.
• Your work is yours. Section 3 (Your content) applies in full. Complimentary access does not give us any additional rights to your work, name or likeness, and we will not publicly say that you use Storybrdr without your written agreement.
• If you talk about Storybrdr. You are under no obligation to post about, review or recommend Storybrdr. If you choose to publish content about Storybrdr after receiving complimentary access, you are responsible for clearly and prominently disclosing that relationship where required by the advertising, consumer protection or endorsement rules that apply to you and your audience. Any statements you make about Storybrdr should reflect your genuine experience and opinions.
• Who can use it. Complimentary access is provided to the workspace and the people included in its plan. It cannot be sold, transferred or shared outside that workspace.

7. Cancellation and consumer rights

Storybrdr is bought both by companies and by individuals. If the law treats you as a consumer, everything in this section applies to you in addition to the rest of these Terms.

The trial. The 30-day trial is free, but it requires a card and becomes a paid subscription automatically when it ends. Cancelling at any time during the trial costs nothing: nothing has been charged, and cancelling stops anything from being charged. We email you a reminder before the trial ends; if you do nothing, the first payment is taken when it ends. Your work is never deleted either way: a cancelled or expired account keeps everything, read-only, as section 6 describes.

Your 14-day right to change your mind. When you start a subscription, which happens on the day you begin your trial, you have 14 days to cancel it for any reason, with no penalty and without giving a reason. Because the trial's 30 free days are longer than the statutory 14, cancelling during the trial always costs nothing; the trial terms above give you more than the law requires. This is in addition to your right to cancel under section 6.

Starting straight away. By starting your trial you ask us to start supplying the service immediately, within those 14 days. You keep the right to cancel during them. If you cancel after a payment has been taken, we refund what you paid, less a proportionate amount for the paid days you had the service, and we make the refund within 14 days of you telling us.

How to cancel. Email support@storybrdr.com, or use the form at storybrdr.com/cancel. Any clear statement that you want to cancel is enough.

Renewals. A paid subscription renews automatically until you cancel it. We will email you before each renewal with the date and the amount, so it is never a surprise. You can cancel at any time before a renewal takes effect.

Your statutory rights are not affected. Under the Consumer Rights Act 2015 a digital service must be supplied with reasonable care and skill, match its description, and be fit for any purpose you told us about. If it is not, you are entitled to a repeat performance or a price reduction. Nothing in these Terms takes that away.

If something goes wrong. Email support@storybrdr.com and we will reply within five working days. If we cannot sort it out between us, you can take the dispute to an alternative dispute resolution provider, and you can complain to the Information Commissioner about anything to do with your data.

8. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted availability. Planned maintenance will be scheduled outside peak hours where practical. Support is provided by email at support@storybrdr.com.

9. Data protection

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

10. Intellectual property (ours)

The Service's software, design and branding are owned by us or our licensors. We grant you a non-exclusive, non-transferable right to use the Service while you have an account. You may not copy, modify or reverse-engineer the Service except as permitted by law.

11. Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else which cannot lawfully be limited or excluded.

If you are a consumer, nothing in these Terms limits or excludes your rights under the Consumer Rights Act 2015 that a digital service will be supplied with reasonable care and skill, will match its description, and will be fit for a purpose you told us about. The limits below do not apply to those rights.

Nothing in these Terms limits either of us under data protection law, including compensation a person may be entitled to under Article 82 of the UK GDPR.

Please keep your own copies of work you cannot afford to lose. The Service autosaves, keeps version snapshots and exports at any time, and we take backups, but no software is a substitute for your own copy.

Subject to the three paragraphs above, our total liability to you for everything connected with the Service, in any twelve-month period, is limited to the greater of £500 and the total amount you paid us in the twelve months before the claim arose.

Subject to the same three paragraphs, we are not liable to a business customer for loss of profits, revenue, anticipated savings or business opportunity, or for indirect or consequential loss. This does not apply if you are a consumer; in that case we are liable for loss we could reasonably have foreseen when you signed up.

We are not liable for a failure caused by something outside our reasonable control, as long as we tell you about it and get the Service back as soon as we reasonably can.

The Service is for professional creative planning. The production decisions you make using it remain yours.

12. Termination

You can delete your account yourself at any time from Settings, then Account: we email you a confirmation link, and opening it deletes the account permanently and at once. Any subscription is cancelled first, and we keep only records the law requires us to keep, such as invoices for six years. Where something on the account is held for review, or a workspace has other members, the button will ask you to email support@storybrdr.com instead so a person can handle it properly. Emailing support always works too. We may terminate or suspend accounts for material breach of these Terms; where practical we will give notice and an opportunity to export your content.

13. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email or in-product notice. Continued use after the effective date constitutes acceptance; if you do not accept, you may cancel and export your content.

14. General

These Terms are governed by the law of England and Wales. If you are a business, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you may bring proceedings in England and Wales or in the country where you live, and we will bring proceedings against you only in the country where you live. Nobody who is not a party to these Terms may enforce them under the Contracts (Rights of Third Parties) Act 1999. We may transfer these Terms to a company that acquires our business, and will tell you if we do; you may not transfer them without our written agreement. If any provision is found unenforceable, the remainder stands. These Terms, the Privacy Policy, the Acceptable Use Policy and the Data Processing Addendum are the entire agreement between us regarding the Service.

Contact: Salt & Gorse Ltd, Bosnoweth, Higher Argal, Budock Water, Cornwall, England, TR11 5PE. Email support@storybrdr.com.