Terms of Service
These Terms of Service ("Terms") govern your use of Storybrdr ("the Service"), a trading name of Salt & Gorse Ltd, a company registered in England and Wales (company number 15581747), whose registered office is at Bosnoweth, Higher Argal, Budock Water, Cornwall, England, TR11 5PE ("we", "us"). By creating an account or using the Service you agree to these Terms.
Payments are taken by Salt & Gorse Ltd. Depending on your bank, a charge may appear on your statement as either Storybrdr or Salt & Gorse Ltd.
1. The Service
Storybrdr is a web-based application for creating, organising, presenting and sharing storyboards and related creative production materials. We may add, change or remove features over time; we will not remove core functionality you have paid for during a paid period without notice. The Service is offered to customers in the United Kingdom.
2. Your account
- You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account.
- You must be at least 16 years old and able to enter a contract.
- One person per login. You may not share your password. Studio and Agency plans include more seats so your colleagues get their own logins; section 6 has the numbers.
- We may suspend accounts that breach these Terms, with notice where reasonably possible.
3. Your content
- You own your content. Storyboards, images, audio, notes and other material you upload or create remain yours. These Terms transfer no ownership to us.
- You grant us a limited licence to store, process, display and transmit your content solely to operate the Service: for example generating thumbnails, producing PDFs you request, and showing shared boards to people you share them with.
- You are responsible for having the rights to material you upload, including reference images. That covers data protection as well as copyright. Where an image shows an identifiable person, you confirm you have whatever permission is needed to upload it and to have us process it on your behalf. We have no way of knowing who is in your photographs, so this has to sit with you.
- If someone brings a claim against us because of material you uploaded, including a claim about copyright, trade marks, privacy, data protection or defamation, you will cover our losses and our reasonable costs of dealing with it. We will tell you promptly about any such claim and will not settle it without asking you first. This does not apply if you are a consumer, and it does not apply where the claim arises from our own breach of these Terms.
- We never use your content to train AI models or for marketing without your explicit consent.
- Uploaded images are checked. Every upload receives an automated safety check so that unlawful material is not hosted on the Service; the safety check is a condition of using the Service and cannot be disabled. Separately, images are described in searchable words so you can find them in your library; those descriptive tags are a feature, not a condition, and you may ask us at any time to remove the tags held against your images, which we will do within one month. The Privacy Policy sets out precisely what is sent and what is not.
- For the work you create, you are the data controller and we are your processor. Our obligations in that role are set out in the Data Processing Addendum, which forms part of these Terms. The one exception is the safety check described in the Privacy Policy, which we carry out as controller in our own right and which you cannot disable.
- If you delete content, we keep it recoverable for 30 days and then delete it permanently, including removing a deleted image from any boards it appeared on. If you close your account, section 12 explains what happens.
4. Sharing and guests
- Share links you create can be opened by anyone who holds the link, subject to any password or expiry you set. You are responsible for who you share links with; you can revoke any link at any time.
- Guests who comment or approve via a share link are bound by the acceptable-use rules in section 5.
5. Acceptable use
You may not use the Service to: store or share unlawful content; infringe others' intellectual property; upload malicious files; attempt to access other users' accounts or data; probe, overload or disrupt the Service; or resell access without our written agreement. We may remove content or suspend accounts that breach this section. Our Acceptable Use Policy explains what is and is not allowed in more detail, and how the safety system and appeals work.
6. Plans, payment and trials
- The Service is sold as paid subscriptions ("Solo", "Studio", "Agency"), billed monthly or annually in pounds sterling, with prices shown at storybrdr.com/pricing. There is no free plan. Every plan includes every feature; the plans differ only in how many people can edit.
- New accounts receive a 30-day trial with every feature enabled; no payment details are required for the trial.
- Payments are processed by Stripe. By subscribing you authorise recurring charges until you cancel. Prices include or add VAT as shown at checkout.
- You can upgrade, downgrade, update payment details, view invoices or cancel at any time via the billing portal in your account settings. Cancellation takes effect at the end of the current billing period; no partial-period refunds except where required by law, including your rights in section 7.
- If your subscription lapses, ends, or a payment fails, we never delete your content. The workspace becomes read-only: everything in it can still be opened and read, links already sent to your clients keep working, and you can still export a PDF. What stops is creating or changing work. There are no storage or project limits to exceed.
- We may change prices with at least 30 days' notice; changes apply from your next billing period.
7. Cancellation and consumer rights
Most of our customers buy through a company. If you are buying as an individual, and the law treats you as a consumer, everything in this section applies to you in addition to the rest of these Terms.
The trial. The 30-day trial is free, takes no payment details, and does not turn into a paid subscription on its own. Nothing is ever charged unless you choose to subscribe. You do not need to cancel a trial; you can simply stop using it.
Your 14-day right to change your mind. When you start a paid subscription you have 14 days to cancel it for any reason, with no penalty and without giving a reason. The 14 days run from the day you subscribe, not from the day you first created an account. This is in addition to your right to cancel under section 6.
Starting straight away. By subscribing you ask us to start supplying the service immediately, within those 14 days. You keep the right to cancel during them. If you cancel, we refund what you paid, less a proportionate amount for the days you had the service, and we make the refund within 14 days of you telling us.
How to cancel. Email support@storybrdr.com, or use the form at storybrdr.com/cancel. Any clear statement that you want to cancel is enough.
Renewals. A paid subscription renews automatically until you cancel it. We will email you before each renewal with the date and the amount, so it is never a surprise. You can cancel at any time before a renewal takes effect.
Your statutory rights are not affected. Under the Consumer Rights Act 2015 a digital service must be supplied with reasonable care and skill, match its description, and be fit for any purpose you told us about. If it is not, you are entitled to a repeat performance or a price reduction. Nothing in these Terms takes that away.
If something goes wrong. Email support@storybrdr.com and we will reply within five working days. If we cannot sort it out between us, you can take the dispute to an alternative dispute resolution provider, and you can complain to the Information Commissioner about anything to do with your data.
8. Availability and support
We aim to keep the Service available at all times but do not guarantee uninterrupted availability. Planned maintenance will be scheduled outside peak hours where practical. Support is provided by email at support@storybrdr.com.
9. Data protection
Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.
10. Intellectual property (ours)
The Service's software, design and branding are owned by us or our licensors. We grant you a non-exclusive, non-transferable right to use the Service while you have an account. You may not copy, modify or reverse-engineer the Service except as permitted by law.
11. Liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else which cannot lawfully be limited or excluded.
If you are a consumer, nothing in these Terms limits or excludes your rights under the Consumer Rights Act 2015 that a digital service will be supplied with reasonable care and skill, will match its description, and will be fit for a purpose you told us about. The limits below do not apply to those rights.
Nothing in these Terms limits either of us under data protection law, including compensation a person may be entitled to under Article 82 of the UK GDPR.
Please keep your own copies of work you cannot afford to lose. The Service autosaves, keeps version snapshots and exports at any time, and we take backups, but no software is a substitute for your own copy.
Subject to the three paragraphs above, our total liability to you for everything connected with the Service, in any twelve-month period, is limited to the greater of £500 and the total amount you paid us in the twelve months before the claim arose.
Subject to the same three paragraphs, we are not liable to a business customer for loss of profits, revenue, anticipated savings or business opportunity, or for indirect or consequential loss. This does not apply if you are a consumer; in that case we are liable for loss we could reasonably have foreseen when you signed up.
We are not liable for a failure caused by something outside our reasonable control, as long as we tell you about it and get the Service back as soon as we reasonably can.
The Service is for professional creative planning. The production decisions you make using it remain yours.
12. Termination
You can close your account at any time by emailing support@storybrdr.com. We will confirm, deactivate it straight away, and permanently delete the account and its content within one month, keeping only records the law requires us to keep, such as invoices for six years. A self-service button is on our list; until it exists, the email is the route and it is no slower for you. We may terminate or suspend accounts for material breach of these Terms; where practical we will give notice and an opportunity to export your content.
13. Changes to these Terms
We may update these Terms. For material changes we will give at least 30 days' notice by email or in-product notice. Continued use after the effective date constitutes acceptance; if you do not accept, you may cancel and export your content.
14. General
These Terms are governed by the law of England and Wales. If you are a business, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you may bring proceedings in England and Wales or in the country where you live, and we will bring proceedings against you only in the country where you live. Nobody who is not a party to these Terms may enforce them under the Contracts (Rights of Third Parties) Act 1999. We may transfer these Terms to a company that acquires our business, and will tell you if we do; you may not transfer them without our written agreement. If any provision is found unenforceable, the remainder stands. These Terms, the Privacy Policy, the Acceptable Use Policy and the Data Processing Addendum are the entire agreement between us regarding the Service.
Contact:Salt & Gorse Ltd, Bosnoweth, Higher Argal, Budock Water, Cornwall, England, TR11 5PE. Email support@storybrdr.com.