How can we help?

Short answers, checked against what the product actually does. If yours is not here, email us and a person replies.

Quick answers

No, never. They open a link, leave notes, and approve. No signup, no password, and they don't use one of your seats.
Yes. Boards are private until you create a share link, links can be revoked at any time, and your script is read once to find the scenes, then lives in your project's script view and nowhere else.
JPG, PNG and GIF images for frames and moodboards; video references as Vimeo or YouTube links. Scripts arrive by pasting plain text, and Final Draft exports text in one step.
You need a connection to edit. On a shoot, the statuses, takes, notes and pickups you tap in On Set are kept on the device and sent when signal returns. Two limits: a continuity photograph is retried while the page is open and does not survive the tab closing, and the day is not downloaded in advance, so open it once before you leave the unit base. Exported PDFs work anywhere.
Most people bring their images across and rebuild boards in an afternoon, the frame picker makes it quick. A guided import is on the roadmap. See "Moving over from another tool" in Getting started.
With our cloud hosting providers, encrypted in transit and at rest, with backups. The Privacy Policy names every provider and exactly what each one holds.
Can't find it? Email support@storybrdr.com, a human answers within a day.

Most questions end with "oh, that's easy."

The product is simpler than the help centre suggests.

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